We Listen /We Care/ We Support

Which areas do you cover?

Our main office is in Dunfermline and from there we cover Dunfermline, Edinburgh and surrounding areas.

Do you undertake checks before recruiting home helpers?

We interview all home helpers face to face. We also take up references and ensure that a criminal record check has been completed through Disclosure Scotland.

How do we pay for this service?

We will quote you a clear payment structure, with no hidden extras, and we will send your bills at an agreed interval. You may pay by electronic transfer, cheque or standing order. If this sounds too complicated we can arrange a meeting to talk you or your family member through it all.

Can the home helpers provide support with personal care i.e washing, dressing, medication?

No this is not a service which My Home Help provides. My Home Help specialises in providing services for people who are able to care for themselves, but wish some extra help or contact.

Can you provide a replacement if my home helper is off sick or on holiday?

Yes wherever possible we will seek to provide you with a suitable replacement home helper if this is requested or you may prefer to wait until the housekeeper you know returns.

What should I do if I am unhappy with the service provided by my home helper?

It is important that you let the home help office know as soon as you have concerns. This will be treated confidentially and our priority will be to take the steps necessary to ensure that you have a home helper you are happy with.

What can the impact of loneliness and social isolation on an older person?

Age UK explain that loneliness can define their lives and have a significant impact on their emotional and physical well-being. According to Age uk 3.9 million older people agree the television is their main form of company.

Do you provide any other services?

We aim to provide a service which is flexible and responsive to the needs and wishes of each person. We have listed many of the services but two small and maybe important examples are

1. Learn to love computers

We know that many older people love computers but others would maybe like some help to get to grips with smartphones, tablet computers, and email. If your friends and family live far away, a great way to stay in touch, especially with grandchildren, is by using a personal computer or tablet (a handheld computer). Many of our home helpers can help an older person to learn how to use a personal computer or tablet and perhaps keep more contact with family or friends this way.

2. Invite friends to tea

Sometimes knowing that you have someone there to take care of some of the household chores, is all you need to feel confident and in control. Maybe you would like to invite friends, family and neighbours to come and spend some time with you and would appreciate the support of a home helper to make this happen.

I am interested in becoming a home helper?

If you’re looking for a rewarding way to help others, My Home Help may just be what you are searching for. Most of the people who work with My Home Help were looking for volunteer jobs or seeking ways they could help others in the community. Working as a home helper supporting older people means you will be making an important contribution to another persons quality of life. It also provides you with an hourly wage which can help to supplement income. Many of our home helpers are recently retired themselves or want to work a few or more specific hours. This role can also suit younger people who have a friendly and caring approach to others and are looking to work some hours a week. Please contact our office or complete the contact form on our website for more information.